Privacy Policy
1. Who We Are
We are a social media marketing management business providing content creation, scheduling, engagement, analytics, and strategy services across multiple platforms.
If you have any questions about this Privacy Policy, you can contact us at: Email: lily@llmanagement.co.uk
2. Information We Collect
We may collect the following types of personal data:
Information you provide directly
Name
Email address
Phone number
Business name
Social media handles
Project details or enquiries submitted through our contact form
Information collected automatically
IP address
Browser type and device information
Website usage data (via cookies or analytics tools)
Information collected during service delivery
Access to social media accounts (only with your permission)
Content, assets, and brand materials you provide
Analytics data from your platforms
3. How We Use Your Information
We use your information to:
Provide social media management services
Create, schedule, and publish content
Communicate with you about your project
Manage engagement on your behalf
Send invoices, proposals, and service updates
Improve our website and services
Comply with legal obligations
4. Legal Bases for Processing (UK GDPR)
We process your data under the following lawful bases:
Contract: To deliver the services you hire us for
Consent: When you opt in to marketing or provide login access
Legitimate interests: To improve our services and website
Legal obligation: For tax, accounting, or regulatory requirements
5. How We Share Your Information
We may share your data with:
Social media platforms (e.g., Instagram, Facebook, TikTok, LinkedIn)
Scheduling tools (e.g., Meta Business Suite, Later, Buffer)
Payment processors
Cloud storage providers
Professional advisors (e.g., accountants)
We never sell your personal data.
6. International Transfers
Some tools we use may store data outside the UK. When this happens, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).
7. Data Retention
We keep your personal data only for as long as necessary:
Client project data: Up to 6 years (for accounting/legal purposes)
Enquiry data: 12 months
Social media login access: Only for the duration of the contract
8. Your Rights (UK GDPR)
You have the right to:
Access your data
Correct inaccurate data
Request deletion
Restrict processing
Object to processing
Withdraw consent
Request data portability
To exercise any of these rights, contact us at your provided email.
9. Cookies & Tracking
We may use cookies to:
Analyse website traffic
Improve user experience
Track conversions or enquiries
You can manage or disable cookies in your browser settings.
10. Security
We take appropriate technical and organisational measures to protect your data, including encrypted storage, secure passwords, and limited access controls.
11. Third‑Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be posted on this page